GUARANTEE CONDITIONS – DOMESTIC CENTRAL VACUUM UNITS

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• This guarantee runs for a period of 10 years from the date of installation and must be completed by the final user. The guarantee form should be completed in full, online within 15 days of the date of installation. (link above)

• When the machine is registered on our online Guarantee form within the period of 15 days, Green Vac will cover the failure of motors or any electrical components. during the life of this guarantee. We will repair or replace any defective parts covered within this guarantee.

• In the event that the guarantee is not received by Green Vac within the 15 days, the guarantee will run from the date of manufacture and the manufacturer’s responsibility will be limited, consequently, to the repair of the appliance, the manufacturer being absolved of any liability for damage to persons, objects or third parties.

• The machine must be installed on a well ventilated area. If the unit is installed inside a closed cupboard, vent cut outs must be made prior to installation. If the appliance breaks down due to overheating without adequate ventilation, the customer will remain responsible for all charges

• The customer remains responsible for the correct installation of the appliance and its correct use, the guarantee covering all failures of the appliance other than those resulting from improper use or inappropriate manipulation of the product.

• The guarantee envisages the replacement of any parts deemed to be defective by an authorised Green Vac or a technical service provider. 

• The guarantee does not cover consumables such as the HEPA filter, protective filter, vacuuming tools or hoses, etc.

• The guarantee does not cover defects or failures resulting from negligence, improper use, voltage spikes or incorrect maintenance. 

• In the event that the appliance is repaired by an unauthorised repair company or where the appliance has been used inappropriately, (eg. for the vacuuming of builder’s rubble, liquids or ashes,) the guarantee is automatically invalidated.

• The guarantee does not cover for shipping, labour or travel costs which are for the account of the customer.